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Re: [MISC] hvilke banker bruger _IKKE_ BEC?



Vil email være nok, eller skal det være på 'papir' ?

- Niels

"Søren Kongstad" wrote:

> >
> > Hvis der kommer en 5-10 henvendelser i hver filial, og
> > de alle spørger hovedkvarteret, så burde hovedkvarteret
> > opleve at deres kunder er bekymret.
>
> Hvis I klager så send klagen skriftligt. Jeg har selv arbejdet med support
> på homebanking, og oplevet at der ikke kom meget respons på at vi sagde at
> mange kunder klagede over dit eller dat. Til gengæld oplevede jeg flere
> gange at en skriftlig klage fra en kunde fik en filialdirektør op af
> stolen - med det resultat at fejlene blev rettet.
>
> Søren



 
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